Tervessa Order & Shipping Policy

Order Processing

Orders are usually processed within 1-2 business days after order confirmation, excluding weekends and holidays. Processing times may be longer during high-volume periods, address verification, inventory checks, or weather and carrier disruptions.

Shipping

Available shipping options, delivery estimates, and any shipping charges are shown during checkout where applicable. Delivery estimates are not guaranteed unless explicitly stated. Carrier delays, incorrect addresses, customs review, remote locations, and local delivery conditions can affect delivery time.

Order Confirmation

Customers should review shipping address, phone number, email address, and order details before submitting an order. If information is incomplete or appears invalid, our support team may contact the customer before fulfillment.

Tracking And Delivery

When tracking is available, tracking details may be sent by email or displayed in order communications. Customers are responsible for monitoring delivery updates and contacting support if an order appears delayed, lost, or delivered incorrectly.

Delivery Issues

If a package is damaged, missing, or delivered to the wrong location, contact customer support as soon as possible with the order number and relevant photos or carrier details. We will review the issue and provide the appropriate next steps.

Address Changes

Address changes are not guaranteed after an order is submitted. Contact support immediately if you need to correct an address.